Sage Software Range 5.8 Manuel d'utilisateur télécharger pdf (Page 26)

Registered Visitors

Case Summary page

Logging a New Case

To log a new case while you are still logged onto the Support area:

1. Select the Report a Problem hypertext link.

The Report a Problem form is displayed. As you can see, the case is assigned

a ReferenceID by default.

Problem Details input form

2. Type in the problem details, and select the Save button.

The new case is logged.

Requesting Information

To request information on a specific product while still logged onto the

Support area:

1. Select the Request Information hypertext link.

The Request Information input form is displayed.

6–6 Sage CRM

1 2 ... 21 22 23 24 25 26 27 28 29

Pas de commentaire

Sage Software Range 5.8 Manuel d'utilisateur Page 26